Unless you’re living the incredibly exciting life of a cop, drug dealer, vampire, teenage mother, surgeon, space Marine, or Octodad, your career is underrepresented in gaming..

For now. Farming simulators, truck driving simulators, and even robot vacuum simulators are gaining word-of-mouth buzz, and some critical praise too. Finding the joy in the mundane is hot in gaming right now, and ditching the laser guns and damsels in distress for something a little closer to home is often times a breath of fresh air..
Case-and-point: “Smooth Operators ($2.99)”, a charming-as-hell call center management simulator.
“Smooth Operators” is an exercise in barely-controlled mayhem, each business day a balancing act of managing employees’ happiness while trying to eek every last bit of productivity from them.
You’re consistently behind the 8-ball, worried about meeting quotas, granting vacation requests, which buildings to upgrade, under-staffing, over-staffing, and lots more. Couple that with random events like employees simply up-and-quitting over things like a lack of quality reading material during break time, *and* the fact that your progress and success is judged by a single report that comes out at the end of every day, it's easy can see why working in a call center qualifies as a high-stress gig
The stress is worth it though, as the symbiotic relationship between all the different employees you can hire is a delight. Managers scream at employees to increase their call taking speed, IT techs kick the back of broken computers until they work, and each call taken by an employee results in a smiley face, sad face, or a L2-escalation thought-bubble, giving you pleasant visual feedback on in-game developments while hiding the actual ones and zeroes of it all. Numerous details like bikini posters in an office, trash piling up if you fail to hire a janitor, broken computers smoldering, or the building literally falling apart until a handyman is brought aboard, immediately endear you to what “Smooth Operators” has to offer. Heck, you can even drill down to find what your techs thought of individual calls.
It’s one thing to hire a janitor. It’s another to be able to watch him go about his shift, bathroom and lunch breaks included, tracking how much he does in a given day with fascination.
There’s a “RollerCoaster Tycoon”-playfulness to it all;
A hard-to-quantify, staring-at-a-fish-tank-esque quality that makes the act of simply watching characters on screen do their thing mesmerizing.
“Smooth Operators” actually has a quite a lot in common with Chris Sawyer’s deceptively weighty series of theme-park sims. Namely the deceptively weighty part. Similar to how you could adjust individual ride settings in “Tycoon”, here you can educate employees, place various objects like book shelves and potted plants to increase the aesthetics of your facilities, give raises to keep disgruntled employees on board, and about a dozen or so more intimidating-but-not-overwhelming tweaks.
“Smooth Operators” falls short of “Tycoon” in one area - fun factor. The best sim games are also perpetual motion machines; you can play them as they’re intended, or bork around with the mechanics and see how everything smashes together. Building a roller-coaster death-trap in "Tycoon", unleashing a tornado on your “Sim City”, or seeing how many barrel rolls you can do with a 747 in a flight simulator adds fun, creativity, and longevity to any gaming experience. “Smooth Operators” doesn’t offer this sandbox-style opportunity for misadventure, which is a minor shame.
But at the same time I’m not sure how they’d fit it in without completely redesigning the core experience. Thus, "Smooth Operators" is a well built obstacle course, not a sandbox.
But that said, you'll revel in this game’s depth, charisma, and attention to detail for hours - this is Tiny Tower with teeth. Pixel People you can actually play. The barrier to success is three-brick-wall thick, and it takes quite a few restarts to understand what you’re doing.
While I'm being negative, I'll add that employee information is tucked away inside the game menu, versus being easily accessible like HR and vacation requests are in the top right hand corner of the screen, so assessing the mood of a manager or janitor requires an extra tap or two.
It’s perfect for mobile devices too, fantastic in bite-sized chunks as well as extended play-sessions.
And it's also a great game to play on hold.
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